SHIPPING AND RETURNS
SHIPPING POLICY
Gaia Preloved offers a convenient shipping policy to ensure that your preloved clothing reaches you on time and in great condition. We use sustainable packaging and strive to keep the shipping costs as low as possible, making your shopping experience even better. We are currently only shipping within New Zealand.
At Gaia Preloved, we believe in transparency and simplicity.
Purpose of Buyer Protection. That's why we have our Buyer Protection which provides you with a refund policy if an Item is damaged or significantly not as described. As a heads up, Buyer Protection is not an insurance or a legal protection service and is in addition to all other legal rights or guarantees you have. Buyer Protection is mandatorily applied for a fee and for each purchase made using the buying button.
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RETURN & EXCHANGE POLICY
Our return & exchange policy is designed to make your shopping experience hassle-free.
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You can claim for a refund for an Item if it’s:
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confirmed as lost or damaged during shipping,
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significantly not as described, which means there’s a significant difference between the Item you received and its description or photo on the Catalogue, such as a different size, colour, or severe damage (like stains, smells or holes), or the Item was missing from a bundle (SNAD), or
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a SNAD counterfeit.
Customer satisfaction is our top priority, and we want you to enjoy every aspect of shopping with Gaia Preloved.
At Gaia Preloved, we believe in the quality of our second-hand clothing and want you to feel the same way. That's why we have a straightforward return & exchange policy to ensure that you're completely satisfied with your purchase.
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Contact us now if you would like to apply for a refund: